Population Reports - Série Q - Nº 02 - Organizando melhor o trabalho - 14 - Bibliografia

Um asterisco (*) indica um item que foi particularmente útil na preparação deste número de Population Reports.

*1. ABOU-DAGGA, S. Process improvement project: Improving the efficiency of the morning round in Department 2 in Al-Naser hospital, Gaza Strip. Gaza Strip, Quality Improvement Project and Palestinian National Authority Ministry of Health, Feb. 1997. 48 p.

2. AFFANDI, B., PRIHARTONO, J., LUBIS, F., SUTEDI, H., and SAMIL, R.S. Insertion and removal of NORPLANT® contraceptive implants by physicians and nonphysicians in an Indonesian clinic. Studies in Family Planning 18(5): 302-306. Sep./Oct. 1987.

3. AHMED, R. (greenstar Social Marketing, Pakistan) [The greenstar referral network] Personal communication, Apr. 7, 2003.

4. AITKEN, J.M. Voices from the inside: Managing district health services in Nepal. International Journal of Health Planning and Management 9(4): 309-340. 1994.

5. ANGELES, G., STEWART, J.F., GAETE, R., MANCINI, D., TRUJILLO, A., and FOWLER, C.I. Health care decentralization in Paraguay: Evaluation of impact on cost, efficiency, basic quality, and equity. Baseline Report. Chapel Hill, North Carolina, MEASURE Evaluation, Carolina Population Center, University of North Carolina at Chapel Hill, 1999. (MEASURE Evaluation Technical Report Series No. 4) 131 p.
(Available: (http://www.cpc.unc.edu/measure/publications/
techreports/paraguay_english.pdf), Accessed Feb. 5, 2004)

6. ASKEW, I., MENSCH, B., and ADEWUYI, A. Indicators for measuring the quality of family planning services in Nigeria. Studies in Family Planning 25(5): 268-283. 1994.

7. ATIM, C. Contribution of mutual health organizations to financing, delivery, and access to health care: Synthesis of research in nine West and Central African countries. Bethesda, Maryland, Partnerships for Health Reform Project, Abt Associates, Inc., Jul. 1998. (Technical Report No. 18) 82 p.
(Available: (http://www.phrplus.org/Pubs/te18fin.pdf), Accessed Feb. 5, 2004)

8. BAAKILE, B., MARIBE, L., MAGGWA, B.N., and MILLER, R.A. A situation analysis of the maternal and child health/family planning (MCH/FP) program in Botswana. Gaborone, Botswana, Botswana Ministry of Health, Family Health Division, MCH/FP Unit, Jul. 1996. 43 p.

9. BEN SALEM, B. and BEATTIE, K.J. Facilitative supervision: A vital link in quality reproductive health service delivery. New York, AVSC International, Aug. 1996. (AVSC Working Paper No. 10)
(Available: (http://www.engenderhealth.org/pubs/workpap/wp10/wp_10.html), Accessed Feb. 5, 2004)

10. BERTRAND, J.T., HARDEE, K., MAGNANI, R.J., and ANGLE, M.A. Access, quality of care, and medical barriers in family planning programs. International Family Planning Perspectives 21(2): 64-74. Jun. 1995.

11. BLAKE, S.M., NECOCHEA, E., BOSSEMEYER, D., GRIFFEY BRECHIN, S.J., LEMOS DA SILVA, B., and MAFALDA ILDEFONSO DA SILVEIRA, D. PROQUALI: Development and dissemination of a primary care center accreditation model for performance and quality improvement in reproductive health services in northern Brazil. Baltimore, JHPIEGO, Jul. 1999. 77 p.

12. BOYD, B. (Centers for Disease Control) [Clinic signage; patient privacy] Personal communication, May 20, 2003.

13. BRADLEY, J., BRUCE, J., DIAZ, S., HUEZO, C., and MWORIA, K. Using COPE to improve quality of care: The experience of the Family Planning Association of Kenya. New York, Population Council, 1998. (Quality/Calidad/Qualite No. 9) 24 p.
(Available: (http://www.popcouncil.org/publications/qcq/qcq09.pdf), Accessed Feb. 5, 2004)

*14. BRADLEY, J., LYNAM, P.F., DWYER, J.C., and WAMBWA, G.E. Whole-site training: A new approach to the organization of training. New York, AVSC International, Aug. 1998. (AVSC Working Paper No. 11) 16 p. (Available: (http://www.engenderhealth.org/pubs/workpap/wp11/wp_11.html), Accessed Feb. 5, 2004)

15. BRADLEY, J., MIELKE, E., WAMBWA, G., MASHAFI, J., and NASANIA, M. Family planning services in Tanzania: Results from a project to improve quality, 1996-1999. New York, EngenderHealth, Jul. 2000. 17 p.

16. BROWN, L.F. and MORGAN, G.T. Tests and procedures required of clients in three countries of West Africa. In: Miller, K., Miller, R., Askew, I., Horn, M.C., and Ndhlovu, L., eds. Clinic-Based Family Planning and Reproductive Health Services in Africa: Findings from Situation Analysis Studies. New York, Population Council, 1998. p. 183-193.

17. BRUCE, J. Fundamental elements of the quality of care: A simple framework. Studies in Family Planning 21(2): 61-91. Mar/Apr. 1990.

18. BURGERS, J.S., GROL, R., KLAZINGA, N.S., MÄKELÄ, M., and ZAAT, J. Towards evidence-based clinical practice: An international survey of 18 clinical guideline programs. International Journal for Quality in Health Care 15(1): 31-45. 2003.

19. CALLA, C. Use of clinical guidelines to enhance quality of family planning service programs in developing countries. Washington, D.C., Population Technical Assistance Project, Feb. 1992. 12 p.

20. CARROLI, G., VILLAR, J., PIAGGIO, G., KHAN-NEELOFUR, D., GÜLMEZOGLU, M., MUGFORD, M., LUMBIGANON, P., FARNOT, U., and BERSGJO, P. WHO systematic review of randomized controlled trials of routine antenatal care. Lancet 357(9268): 1565-1570. May 19, 2001.

21. CATOTTI, D.N. Improving the quality and availability of family planning and reproductive health services at the primary care level: Institutional capacity building in the El Salvador Ministry of Health (MOH). Chapel Hill, North Carolina, PRIME Project, INTRAH, Aug. 1999. (PRIME Technical Report No. 13) 61 p.
(Available: (http://www.prime2.org/prime2/pdf/TR13.pdf), Accessed Feb. 5, 2004)

22. CHEGE, J., RUTENBERG, N., JANOWITZ, B., and THOMPSON, A. Factors affecting the outputs and costs of community-based distribution of family planning services in Tanzania. New York, Population Council, Operations Research and Technical Assistance Africa Project, Jul. 1998. 61 p.

23. CHEGE, J., SANOGO, D., ASKEW, I., BANNERMAN, A., GREY, S., GLOVER, E.K., YANKEY, F., and NERQUAYE-TETTEH, J. An assessment of the community based distribution programs in Ghana. Nairobi, Kenya, Population Council, Planned Parenthood Association of Ghana, Nov. 2000. 36 p.

24. DALLABETTA, G.A., GERBASE, A.C., and HOLMES, K.K. Problems, solutions, and challenges in syndromic management of sexually transmitted diseases. Sexually Transmitted Infections 74(Suppl. 1): S1-S11. 1998.

25. DEWINE, S. The consultant’s craft: Improving organizational communication. New York, St. Martin’s Press, 1994. 496 p.

26. DÍAZ, M., SIMMONS, R., DÍAZ, J., GONZALEZ, C., MAKUCH, M.Y., and BOSSEMEYER, D. Expanding contraceptive choice: Findings from Brazil. Studies in Family Planning 30(1): 1-16. Mar. 1999.
(Available: (http://www.who.int/reproductive-health/
strategic_approach/ SFP%20301%20DIAZ.pdf), Accessed Feb. 5, 2004)

27. DIEYE, A.M., SAMB, N.G., BA, A., TARDY, M., SECK, K., WADE, A.S., GUEYE, M., N’DIAYE, M., SY, G.Y., and FAYE, B. Effectiveness of syndromic approach for management of urethral discharge in Senegal. Medecine Tropicale (Marseilles) 63(1): 45-48. 2003.

28. DIMATTEO, M.R. The physician-patient relationship: Effects on the quality of health care. Clinical Obstetrics and Gynecology 37(1): 149-161. Mar. 1994.

29. DOHLIE, M.B., MIELKE, E., BWIRE, T., ADRIANCE, D., and MUMBA, F. COPE, a model for building community partnerships that improve care in East Africa. Journal for Healthcare Quality 22(5): 34-39. Sep./Oct. 2000.

30. DOHLIE, M.B., MIELKE, E., and WAMBWA, G. COPE: Quality improvement and women’s reproductive health in East Africa. Proceedings of the 2nd International Women in Africa and African Diaspora: Health and Human Rights, Oct. 1998.

*31. DOHLIE, M.B., MIELKE, E., WAMBWA, G., and RUKONGE, A. Empowering frontline staff to improve the quality of family planning services: A case study in Tanzania. In: Haberland, N. and D., M., eds. Responding to Cairo: Case Studies of Changing Practice in Reproductive Health and Family Planning. New York, Population Council, 2002. p. 114-130.

32. ELLIS, A., TOPÇUOGLU, E., and UZ, H.M. Istanbul. Report on family planning quality surveys 1998 and 2000. Ankara, Turkey, Management Sciences for Health, Republic of Turkey Ministry of Health, Mother and Child Health and Family Planning General Directorate, May 2001. 90 p.

33. EQUITY PROJECT. The EQUITY Project 1997-2003: Strengthening equitable access to quality health services for all South Africans. South Africa, EQUITY Project, 2003. 44 p.

34. EREN, N., RAMOS, R., and GRAY, R.H. Physicians vs. auxiliary nurse-midwives as providers of IUD services: A study in Turkey and the Philippines. Studies in Family Planning 14(2): 43-47. Feb. 1983.

35. FAMILY HEALTH INTERNATIONAL (FHI). Check lists: Provider checklists for reproductive health services. [Reference Guide]. Research Triangle Park, North Carolina, FHI, 2002. 34 p.
(Available: (http://www.fhi.org/NR/rdonlyres/
egqmpk4eo5ersh2zibxkhlfttdtugfhrkcfiog4wo4n5nt3
offcjbuolh57zqlzkqg6x7fvhhczkc/englishchecklists.pdf)
, Accessed Feb. 5, 2004)

36. FAMILY PLANNING LOGISTICS MANAGEMENT (FPLM). The logistics handbook: A practical guide for supply chain managers in family planning and health programs. Arlington, Virginia, FPLM/John Snow, Inc., 2000. 196 p.
(Available: (http://deliver.jsi.com/PDF/g&h/LogisticsHandbook.pdf), Accessed Feb. 5, 2004)

37. FAMILY PLANNING SERVICE EXPANSION AND TECHNICAL SUPPORT (SEATS II) PROJECT. Mainstreaming quality improvement in family planning and reproductive health services delivery. Context and case studies. Washington, D.C., SEATS II, John Snow, Inc., Jan. 2000. 111 p. (Available: (http://www.seats.jsi.com/mainquality.pdf), Accessed Feb. 5, 2004)

38. FARR, G., RIVERA, R., and AMATYA, R. Non-physician insertion of IUDs: Clinical outcomes among TCu380A insertions in three developing-country clinics. Advances in Contraception 14(1): 45-57. Mar. 1998.

*39. FORT, A., CÁLIX, M., CARÍAS, D., CORDERO, M., ESCOTO, H., ESPADA, S.L., JASKIEWICZ, W., KILLIAN, R., LUOMA, M., and VALLEJO, F. Baseline survey on licensing and the performance of primary health care providers in Region 7-Olancho, Honduras: Primary provider performance, its factors and client perception. Chapel Hill, North Carolina, INTRAH, February 2002. (PRIME II Technical Report No. 29A) 58 p.

40. FRANCO, L.M. (Senior Quality Assurance Advisor, University Research Corporation) [Client wait time in Malawi] Personal communication, Mar. 28, 2003.

41. GAYE, P., SIDHOM, Y., ADENIRAN, B., OJEDIRAN, M., LUOMA, M., HEEREY, M., AWOSIYAN, M., ADETUNJI, A., DOSUMU, B., CORDERO, C., JOHNSON, S., and ANYANWU, L. Assessing the performance of family planning services at the primary care level in Nigerian local government area health centers and NGO clinics: Final report. Chapel Hill, North Carolina, PRIME II, Jan. 2001. 70 p.

42. GONZÁLEZ, M., COLINDRES, H., URROZ, O., ORLICH, J., and VELDHUYZEN VAN ZANTEN, T. Health care sector reform and quality assurance in Costa Rica. Bethesda, Maryland, Quality Assurance Project, Oct. 1995. 73 p.

43. GREENSTAR SOCIAL MARKETING. Integrated greenstar System. (http://www.greenstar.org.pk/integratedgs.htm) greenstar Social Marketing, Feb. 5, 2004.

44. GRIMES, D.A. Can oral contraceptive prescribing be evidence-based? The Contraception Report, Vol. 9 No. 6, Totowa, New Jersey. Emron, Jan. 1999. p. 4-8.
 (Available: (http:// www.contraceptiononline.org/contrareport/article01.cfm?art=65), Accessed Feb. 5, 2004)

45. GRIMSHAW, J.M. and RUSSELL, I.T. Effect of clinical guidelines on medical practice: A systematic review of rigorous evaluation. Lancet 342(8883): 1317-1322. Nov. 27, 1993.

46. HATCHER, R.A., RINEHART, W., BLACKBURN, R., GELLER, J.S., and SHELTON, J.D. The essentials of contraceptive technology. Baltimore, Johns Hopkins School of Public Health, Population Information Program, Jul. 1997. 340 p.

*47. HEIBY, J.R. Quality assurance and performance improvement: Important approaches in improving health systems. QA Brief, Vol. 9 No. 1, Bethesda, Maryland. The Quality Assurance Project, Center for Human Services, Spring 2001. p. 1-3.

48. HERRIOTT, S. Reducing delays and waiting times with open-office scheduling. Family Practice Management 6(4): 38-46. Apr. 1999. (Available: (http://www.aafp.org/fpm/ 990400fm/38.html), Accessed Feb. 5, 2004)

49. HUEZO, C. Improving the quality of care by improving the motivation of service providers: A study based in Uganda and Bangladesh. Presented at the MAQ Mini-University, Washington, DC, Apr. 20, 2001. Maximizing Access and Quality Initiative. 24 p.

50. JANOWITZ, B., JOHNSON, L., THOMPSON, A., WEST, C., MARANGWANDA, C., and MAGGWA, N.B. Excess capacity and the cost of adding services at family planning clinics in Zimbabwe. International Family Planning Perspectives 28(2): 58-66. Jun. 2002.
 (Available: (http://www.guttmacher.org/pubs/journals/2805802.html), Accessed Feb. 5, 2004)

51. KAIJUKA, E.M. Reducing maternal mortality in Uganda: The RESCUER experience. International Council on Management of Population Programmes, Jan. 2002. 11 p.

52. KANIAUSKENE, A. (EngenderHealth) [Using COPE in Jordan to improve service delivery; coping with stockouts in Moldova; solutions to improve organization of work] Personal communication, Mar. 13, 2003.

53. KATENDE, C., BESSINGER, R., GUPTA, N., KNIGHT, R., and LETTENMAIER, C. Uganda delivery of improved services for health (DISH) evaluation surveys 1999. Chapel Hill, North Carolina, MEASURE Evaluation Project, Carolina Population Center, Jul. 2000. 68 p.
(Available: (http://www.cpc.unc.edu/measure/publications/
techreports/dish1999.pdf), Accessed Feb. 5, 2004)

54. KATZ, K.R., JOHNSON, L.M., JANOWITZ, B., and CARRANZA, J.M. Reasons for the low level of IUD use in El Salvador. International Family Planning Perspectives 28(1): 26-31. Mar. 2002.
(Available: (http://www.guttmacher.org/pubs/journals/2802602.html), Accessed Feb. 5, 2004)

55. KELLEY, E. and BOUCAR, M. Helping district teams measure and act on client satisfaction data in Niger. Bethesda, Maryland, Quality Assurance Project, Center for Human Services, 2000. (Operations Research Results No. 1) 17 p.

56. KIM, Y.M., PUTJUK, F., BASUKI, E., and LEWIS, G. “Smart Patient” coaching in Indonesia: A strategy to improve client and provider communication. Presented at the SARC 2001 Meeting, Bali, Indonesia, Feb. 2001. Johns Hopkins School of Public Health, Center for Communication Programs. 28 p.

57. KNEBEL, E., LUNDAHL, S., EDWARD-RAJ, A., and ABDALLAH, H. The use of manual job aids by health care providers: What do we know? Bethesda, Maryland, Quality Assurance Project, Center for Human Services, Feb. 2000. (Operations Research Issues Paper No. 1) 24 p.

58. KOENIG, M.A., FOO, G.H., and JOSHI, K. Quality of care within the Indian Family Welfare Programme: A review of recent evidence. Studies in Family Planning 31(1): 1-18. Mar. 2000.

59. KOLS, A. and SHERMAN, J.E. Family planning programs: Improving quality. Population Reports, Series J, No. 47. Baltimore, Johns Hopkins School of Public Health, Population Information Program, Nov. 1998. 40 p.

60. KOTTER, J.P. Leading change. Boston, Harvard Business School Press, 1996. 187 p.

61. LAFOND, A.K., BROWN, L., and MACINTYRE, K. Mapping capacity in the health sector: A conceptual framework. International Journal of Health Planning and Management 17: 3-22. 2002.

62. LANDE, R.E. Performance improvement. Population Reports, Series J, Number 52. Baltimore, The Johns Hopkins Bloomberg School of Public Health, Population Information Program, Spring 2002. 27 p.

63. LANTIS, K., GREEN, C.P., and JOYCE, S. Providers and quality of care. Washington, DC, Population Reference Bureau and Population Council, Jul. 2002. (New Perspectives on Quality of Care No. 3) 8 p.

64. LASSNER, K.J. (Management Sciences for Health) [Using TOQUES to improve organization of work in Brazil] Personal communication, Aug. 5, 2003.

65. LIN, Y. Designing quality essential obstetric care services in Honduras. Quality Assurance Project case study. Bethesda, Maryland, Quality Assurance Project, 2000. 29 p.

66. LIN, Y. and FRANCO, L.M. Assessing the quality of facility-level family planning services in Malawi. Quality Assurance Project case study. Bethesda, Maryland, Quality Assurance Project, Center for Human Services, 2000. 11 p.

67. LIN, Y. and TAVROW, P. Assessing health worker performance of IMCI in Kenya. Bethesda, Maryland, Quality Assurance Project, 2000. 13 p.

68. LUOMA, M., JASKIEWICZ, W., MCCAFFERY, J., and CATOTTI, D. Dominican Republic Performance Improvement project evaluation. Chapel Hill, NC, PRIME, Jan. 2000. 87 p.
 (Available: (http://www.prime2.org/ prime2/pdf/TR19.pdf), Accessed FEb. 5, 2004)

69. LYNAM, P.F., DWYER, J.C., and BRADLEY, J. Inreach: Reaching potential family planning clients within health institutions. New York, AVSC International, Apr. 1994.
(Available: (http://www.engenderhealth.org/pubs/workpap/wp5/wp_5.html), Accessed Feb. 5, 2004)

*70. LYNAM, P.F., SMITH, T., and DWYER, J. Client flow analysis: A practical management technique for outpatient clinic settings. International Journal for Quality in Health Care 6(2): 179-186. 1994.

71. MARQUEZ, L. and KEAN, L. Making supervision supportive and sustainable: New approaches to old problems. Washington, DC, Management and Leadership Program of Management Sciences for Health, United States Agency for International Development, 2002. (MAQ Papers No. 4) 27 p.

*72. MASSOUD, R., ASKOV, K., REINKE, J., MILLER FRANCO, L., BORNSTEIN, T., KNEBEL, E., and MACAULAY, C. A modern paradigm for improving healthcare quality. Bethesda, Maryland, Quality Assurance Project, Center for Human Services, 2001. (QA Monograph No. 1) 78 p.

73. MEASURE EVALUATION. A trainer’s guide to the fundamentals of monitoring and evaluation for population, health, and nutrition programs. Carolina Population Center, University of North Carolina at Chapel Hill, 2002. (MEASURE Evaluation Manual Series No. 5)

74. MENSCH, B.S., MILLER, R.A., FISHER, A.A., MWITA, J., KEYONZO, N., ALI, F.Y., and NDETI, C. Family planning in Nairobi: A situation analysis of the City Commission clinics. International Family Planning Perspectives 20(2): 48-54. Jun. 1994.

*75. MILLER, K., MILLER, R., ASKEW, I., HORN, M.C., and NDHLOVU, L., eds. Clinic-based family planning and reproductive health services in Africa: Findings from situation analysis studies. New York, Population Council, 1998. 255 p. (Available: (http://www.popcouncil.org/pdfs/cbfp.pdf), Accessed Feb. 5, 2004)

76. MILLER, K., MILLER, R., FASSIHIAN, G., and JONES, H. How providers restrict access to family planning methods: Results from five African countries. In: Miller, K., Miller, R., Askew, I., Horn, M.C., and Ndhlovu, L., eds. Clinic-Based Family Planning and Reproductive Health Services in Africa: Findings from Situation Analysis Studies. New York, Population Council, 1998. p. 161-179.

77. MITCHELL, M. Managing integrated services. Cambridge, Massachusetts, Harvard Institute for International Development, Sep. 1998. 20 p. (Available: (http://www.reprohealth.org/reprohealthDB/doc/integrat.pdf), Accessed Feb. 5, 2004)

78. MOYA, C. Improving youth’s access to contraception in Latin America. Programs at a Glance, Washington, DC. Advocates for Youth, Aug. 2001. p. 3-4.
(Available: (http://www.advocatesforyouth.org/publications/
pag/contraceptiveaccess.pdf), Accessed Feb. 5, 2004)

79. MUNJANJA, S.P., LINDMARK, G., and NYSTRÖM, L. Randomized controlled trial of a reduced-visits programme of antenatal care in Harare, Zimbabwe. Lancet 348(9024): 364-369. Aug. 10, 1996.

80. NDHLOVU, L., SOLO, J., MILLER, R., MILLER, K., and OMINDE, A. An assessment of clinic-based family planning services in Kenya: Results from the 1995 situation analysis study. New York, Population Council, Operations Research and Technical Assistance Africa Project, Jan. 1997. 43 p.

81. NDOYE, A., MBOW, B., DIOP, C.B., CISSE, M., THIAM, M., SANOGO, D., and NIANG, M. Promoting utilization of results from the national situation analysis in Senegal. New York, Service National de la Santé de la Reproduction and Population Council, Oct. 2000. 24 p.

82. NOBLE, J., SILVEIRA, D., GALVAO, L., and CORREIA, L. Situation analysis of reproductive health care in the state of Ceara, Brazil: Assessing the impact of interventions in 1993-97. Washington, DC, Population Council, Latin America and the Caribbean Operations Research and Technical Assistance in Family Planning and Reproductive Health, 1998. 57 p.

83. NYONATOR, F., AWOONOR-WILLIAMS, J., PHILLIPS, J.F., JONES, T.C., and MILLER, R.A. The Ghana Community-based Health Planning and Services Initiative: Fostering evidence-based organizational change and development in a resource constrained setting. Accra, Ghana, Community-based Health Planning and Services (CHPS) Initiative and Policy Programme and Evaluation Division, Ghana Health Service, Apr. 2002. 31 p.

84. O’NEIL, M. Family life education program—Jinga, Uganda. Human resource management. Final report. Boston, Management and Leadership Development Project, Management Sciences for Health, Sep. 1, 2002. 14 p.

85. PETTIFOR, A., WALSH, J., WILKINS, V., and RAGHUNATHAN, P. How effective is syndromic management of STDs?: A review of current studies. Sexually Transmitted Diseases 27(7): 371-385. Aug. 2003.

86. POPULATION COUNCIL (PC). Quality of care in family planning service delivery in Kenya: Clients’ and providers’ perspectives. Final Report. New York, PC, Africal Operations Research and Technical Assistance Project II, Kenya Ministry of Health Division of Family Health, Nov. 1995. 16 p.

87. POST, M. Preventing maternal mortality through emergency obstetric care. Washington, DC, Academy for Educational Development, The SARA Project, Apr. 1997.
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88. QUALITY ASSURANCE PROJECT (QAP). Quantifying the economic impact of using evidence-based clinical guidelines for pregnancy-induced hypertension in two hospitals in Tver Oblast. Bethesda, Maryland, QAP, 2001. 2 p.

89. QUALITY ASSURANCE PROJECT (QAP). Health care quality improvement in the Russian Federation. Bethesda, Maryland, QAP, 2002. 11 p.

90. RAWLINS, B., GARRISON, K., LYNAM, P., SCHNELL, E., CAIOLA, N., and GRIFFEY BRECHIN, S.J. Focusing on what works: A study of high-performing healthcare facilities in Kenya. Baltimore, JHPIEGO, May 2001. 17 p.

91. REPRODUCTIVE AND CHILD HEALTH ALLIANCE (RACHA). The COPE process: Improving the quality of services in Cambodia’s public health facilities. New York, RACHA, Mar. 2000. 18 p.

92. REYNERS, M. (Reproductive and Child Health Alliance) [COPE in Cambodia] Personal communication, Dec. 3, 1999.

93. ROSS, J.A. and FRANKENBERG, E. Findings from two decades of family planning research. New York, Population Council, 1993.

*94. SANCHEZ, M.P. and TIETJEN, L., eds. Miller, J., series ed. Making your clinic building work. Family Planning Manager, Boston, Family Planning Management Development, Management Sciences for Health, Vol. 6 Fall 1997. 24 p.
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95. SANCHEZ, M.P. and TIETJEN, L., eds. Miller, J., series ed. Working solutions—Brazil. Redesigning an existing health facility. In: Making Your Clinic Building Work. Family Planning Manager, Boston, Massachusetts, Family Planning Management Development, Management Sciences for Health, Vol. 6 Fall 1997.
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96. SANTILLÁN, D. and FIGUEROA, M.E. Implementing a client feedback system to improve the quality of NGO healthcare services in Peru. Betheseda, Maryland, United States Agency for International Development and Quality Assurance Project, 2001. (Operations Research Results No. 2) 15 p.
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97. SATIA, J.K. Strategic perspectives on promoting spacing methods. In: Khan, M.E. and Cernada, G., eds. Spacing as an Alternative Strategy. India’s Family Welfare Programme. Delhi, India, B.R. Publishing Corporation, 1996. p. 151-170.

98. SATYAPAN, S., VARAKAMIN, S., SUWANNUS, P., CHALAPATI, S., ONTHUAM, Y., and DUSITSIN, N. Postpartum tubal ligation by nurse-midwives in Thailand: A field trial. Studies in Family Planning 14(4): 115-118. Apr. 1983.

*99. SELTZER, J. and SOLTER, S., eds. Miller, J., series ed. Using national and local data to guide reproductive health programs. Family Planning Manager, Boston, Massachusetts, Family Planning Management Development, Management Sciences for Health, Vol. 6 Summer 1997. 22 p.
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100. SENDEROWITZ, J. Health facility programs on reproductive health for young adults. Washington, D.C., Pathfinder International, May 22, 1997. (FOCUS on Young Adults Research Series) 51 p.
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101. SETTY-VENUGOPAL, V., JACOBY, R., and HART, C. Family planning logistics: Strengthening the supply chain. Population Reports, Series J, No. 51. Baltimore, The Johns Hopkins Bloomberg School of Public Health, Winter 2002. 39 p.
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102. SHAVER, T. and KINZIE, B. Antenatal care: Old myths, new realities. Presented at the Maximizing Access and Quality (MAQ) Mini-University, Washington, DC, Apr. 20, 2001. MAQ Initiative.

103. SHELTON, J. The provider perspective: Human after all. International Family Planning Perspectives 27(3): 152-153, 161. Sep. 2001. (Available: (http://www.guttmacher.org/pubs/journals/2715201.html), Accessed Feb. 5, 2004)

*104. SHELTON, J.D., ANGLE, M.A., and JACOBSTEIN, R.A. Medical barriers to access family planning. Lancet 340(8831): 1334-1335. Nov. 28, 1992.

105. SINGH, A., KOHLI, M., TRELL, E., WIGERTZ, O., and KOHLI, S. Bhorugram (India) revisited: A 4-year follow-up of a computer-based information system for distributed MCH services. International Journal of Medical Informatics 44: 117-125. 1997.

106. SLOAN, N.L., WINIKOFF, B., HABERLAND, N., COGGINS, C., and ELIAS, C. Screening and syndromic approaches to identify gonorrhea and chlamydial infection among women. Studies in Family Planning 31(1): 55-68. Mar. 2000.

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