Population Reports - Série Q - Nº 01 - Melhoria da Interação entre o/a Cliente e o/a Prestador/a de Serviços de Saúde - 09 - Bibliografia

O asterisco (*) designa um artigo que foi de especial valor para preparação deste número de Population Reports.

1. ABDEL-TAWAB, N. and ROTER, D. The relevance of client-centered communication to family planning settings in developing countries: Lessons from the Egyptian experience. Social Science and Medicine 54(9): 1357-1368. 2002.

2. ALDANA, J.M., PIECHULEK, H., and AL-SABIR, A. Client satisfaction and quality of health care in rural Bangladesh. Bulletin of the World Health Organization 79: 512-517. 2001.

3. ANDERSON, L.A. and SHARPE, P.A. Improving patient and provider communication: A synthesis and review of communication interventions. Patient Education and Counseling 17: 99-134. 1991.

4. ASHFORD, L. Communicating research to policymakers: The road to inaction is paved with research reports. Proceedings of the Moving Beyond Research to Influence Policy Workshop, University of Southampton, UK, 23-24 Jan. 2001. Reproductive health research: Opportunites and choices. (Available: http://www.socstats.soton.ac.uk/choices/workshop/ ashford.html, Accessed Apr. 21, 2003)

5. ASKEW, I., MATTHEWS, Z., and PARTRIDGE, R. Going beyond research: A key issues paper raising discussion points related to dissemination, utilization and impact of reproductive and sexual health research. Population Council, Frontiers, Safe Passages, 2002. 25p. (Available: http://healthrc.org/uploadedfiles/13421%20Going%20Beyond_final.pdf, Accessed Dec. 15, 2003)

6. AVSC INTERNATIONAL. From family planning to reproductive health: Emerging issues in informed choice. New York, AVSC International, 1998. (Insights into Reproductive Health) 1 p.

7. AVSC INTERNATIONAL. COPE: Self-assessment guides for reproductive health services. New York, AVSC International, 1999. 79 p.

8. BABAMURADOVA, B., BLACK, S., LANDRY, E., and MARGOLIS, A. Evaluation of AVSC-supported programs in Kazakhstan, Kyrgyzstan, Turkmenistan, and Uzbekistan. New York, EngenderHealth, 1995. 105 p. (unpublished)

9. BANDURA, A. Perceived self-efficacy in cognitive development and functioning. Educational Psychologist 28: 117-148. 1989.

*10. BANDURA, A. Self efficacy: The exercise of control. New York, W.H. Freeman & Co., 1997. 500 p.

11. BARNETT, B. and SCHUELLER, J. Meeting the needs of young clients: A guide to providing reproductive health services to adolescents. Research Triangle Park, North Carolina, Family Health International, 2000. 99 p. (Available: www.fhi.org)

12. BECKER, J. and LEITMAN, E. Introducing sexuality within family planning: The experience of the HIV/STD prevention projects from Latin America and the Caribbean. New York, Population Council, 1998. (Quality/Calidad/Qualite No. 8) 28 p. (Available: http://www.popcouncil.org/publications/ qcq/qcq08_1.html, Accessed Dec. 15, 2003)

*13. BEN-SALEM, B. and BEATTIE, K.J. Facilitative supervision: A vital link in quality reproductive health service delivery. New York, AVSC International, Aug. 1996. (AVSC Working Paper No. 10) (Available: http://www.engenderhealth.org/pubs/ workpap/wp10/wp_10.html, Accessed Jan. 25, 2003)

14. BESSINGER, R.E. and BERTRAND, J.T. Monitoring quality of care in family planning programs: A comparison of observations and client exit interviews. International Family Planning Perspectives 27(2): 63-70. Jun. 2001. (Available: http://www.agi-usa.org/pubs/journals/2706301.pdf, Accessed Jan. 8, 2004)

15. BOSE, S., OLIVERAS, E., and EDSON, W.N. How can self-assessment improve the quality of healthcare? Baltimore, Quality Assurance Project and JHPIEGO Corporation, 2001. (Operations Research Issue Paper No. 2) 22 p.

16. BOULOS, L.-M., MCQUIDE, P., JOHNSON, L., and NICHOLS, D. Evaluation of the in-service reproductive health training project: North, Central, Plateau, and Artibonite [Haiti] Departments. Research Triangle Park, North Carolina, Family Health International, 2001. 27 p.

17. BRADDOCK, C.H., EDWARDS, K.A., HASENBERG, N.M., LAIDLEY, T.L., and LEVINSON, W. Informed decision making in outpatient practice: Time to get back to basics. Journal of the American Medical Association 282(24): 2313-2320. Dec. 1999.

18. BRADLEY, J., BRUCE, J., DIAZ, S., HUEZO, C., and MWORIA, K. Using COPE to improve quality of care: The experience of the family planning association of Kenya. New York, Population Council, 1999. (Quality/Calidad/Qualite No. 9) 19 p. (Available: http://www.popcouncil.org/publications/ qcq/qcq09.pdf, Accessed Mar. 21, 2001)

19. BRADLEY, J., LYNAM, P.F., DWYER, J.C., and WAMBWA, G.E. Whole-site training: A new approach to the organization of training. New York, AVSC International, Aug. 1998. (AVSC Working Paper No. 11) 19 p. (Available: http://www.engenderhealth.org/pubs/workpap/wp11/wp_11.html, Accessed Apr. 17, 2003)

20. BRADLEY, J., MAYFIELD, M., MEHTA, M., and RUKONGE, A. Participatory evaluation of reproductive health care quality in developing countries. Social Science and Medicine 55: 269-282. 2002.

21. BRECHIN, S.J., HUDSPETH, L., LADIPO, M., and SULLIVAN, R. Implementing a new training approach: Pilot test of ModCal in Zimbabwe. Baltimore, JHPIEGO, 1997. (JHPIEGO Technical Report FCA-28) 9 p.

22. BRUCE, J. Users’ perspectives on contraceptive technology and delivery systems: Highlighting some feminist issues. Technology in Society 9: 359-383. 1987.

23. CAIOLA, N., GARRISON, K., SULLIVAN, R., and LYNAM, P. Supervising health services: Improving the performance of people. Baltimore, JHPIEGO, CD-ROM. May 2002.

*24. CAIOLA, N. and SULLIVAN, R.L. Performance improvement: Developing a strategy for reproductive health services. Baltimore, JHPIEGO, 2000. (JHPIEGO Strategy Paper) 3 p. (Available: http://www.reproline.jhu.edu/english/6read/ 6pi/pistrat/pistrat1.htm, Accessed Jan. 8, 2003)

25. CANTO DE CETINA, T.E., CANTO, P., and ORDONEZ, L.M. Effect of counseling to improve compliance in Mexican women in receiving depot-medroxyprogesterone acetate. Contraception 63(3): 143-146. 2001.

26. CENTER FOR RESEARCH ON ENVIRONMENT HEALTH AND POPULATION ACTIVITIES (CREHPA). Assessment of the quality of family planning counseling services and counselor perceptions on counseling and training in Nepal: A final report. Kathmandu, Nepal, EngenderHealth, Nov. 1997. 45 p. (unpublished)

*27. CENTERS FOR DISEASE CONTROL AND PREVENTION. Framework for program evaluation in public health. Atlanta, CDC, 1998. (Morbidity and Mortality Weekly Report No. RR-11) 40 p. (Available: http://www.cdc.gov/mmwr/PDF/RR/ RR4811.pdf, Accessed Feb. 3, 2003)

28. CHARLES, C., GAFNI, A., and WHELAN, T. Shared decision-making in the medical encounter: What does it mean? (or it takes at least two to tango). Social Science and Medicine 44(5): 681-692. Mar. 1997.

29. COE, A.-B. Health, rights and realities: An analysis of the ReproSalud project in Peru. Takoma Park, Maryland, Center for Health and Gender Equity, Apr. 2001. 46 p. (Available: http://www.genderhealth.org/pubs/peru.pdf, Accessed Feb. 5, 2003)

30. COGGINS, C. and HEIMBURGER, A. Sexual risk, sexually transmitted infections, and contraceptive options: Empowering women in Mexico with information and choice. In: Haberland, N. and Measham, D., eds. Responding to Cairo: Case Studies of Changing Practice in Reproductive Health and Family Planning. New York, Population Council, 2002. p. 274-291.

31. COMBARY, P., NEWMAN, C., and ROYER, A.C. Follow-up and evaluation of a distance learning program for family planning service providers in Morocco. Chapel Hill, North Carolina, INTRAH, 2001. (PRIME Tech. Rep. No. 24a) 85 p.

32. COSTELLO, M., LACUESTA, M., RAMARAO, S., and JAIN, A. A client-centered approach to family planning: The Davao project. Studies in Family Planning 32(4): 302-314. 2001.

33. COTTEN, N., STANBACK, J., MAIDOUKA, H., TAYLOR-THOMAS, J.T., and TURK, T. Early discontinuation of contraceptive use in Niger and the Gambia. International Family Planning Perspectives 18(4): 145-149. Dec. 1992.

34. CRONE, C. Evaluation: Autopsy or checkup? Evaluation Reports. Oct. 1977.

35. DANIELS, T. A review of micro-counseling research 1997- present. In: Ivey, A.E. and Ivey, M.B. Intentional Interviewing and Counseling: Facilitating Client Development in a Multicultural Society. Fourth ed. Brooks/Cole Publishing Company, 1999. p. 19-20.

36. DE NEGRI, B., BROWN, L.D., HERNANDEZ, O., ROSENBAUM, J., and ROTER, D. Improving interpersonal communication between health care providers and clients. Bethesda, Maryland, Quality Assurance Project, 1997. (Quality Assurance Methodology Refinement Series No. 60) 220 p.

37. DOHLIE, M.B., MIELKE, E., MUMBA, F., WAMBWA, G.E., RUKONGE, A., and MONGO, W. Using practical quality improvement approaches and tools in reproductive health services in East Africa. Joint Commission on Quality Improvement 25(11): 574-587. 1999.

38. DOHLIE, M.-B., MIELKE, E., WAMBWA, G., and RUKONGE, A. Empowering frontline staff to improve the quality of family planning services: A case study in Tanzania. In Haberland, N. and Measham, D., eds.: Responding to Cairo: Case Studies of Changing Practice in Reproductive Health and Family Planning. New York, Population Council, 2002. p. 114-130.

39. EL GEBALY, H., HESS, R., BRANCICH, C., and WASZAK, C. Egypt’s Gold Star program: Improving care and raising expectations. In: Kols, A. and Sherman, J.E. Family Planning Programs: Improving Quality. Population Reports, Series J, No. 47. Baltimore, Johns Hopkins School of Public Health, Population Information Program, Nov. 1998. p. 20-21.

40. ENGENDERHEALTH. Facilitative supervision handbook. New York, EngenderHealth, 2001. 165 p.

*41. ENGENDERHEALTH. Choices in family planning: Informed and voluntary decision making. New York, EngenderHealth, 2003. 62 p.

*42. ENGENDERHEALTH. Comprehensive reproductive health counseling: An integrated curriculum. New York, EngenderHealth, 2003. 315 p.

43. FLEISSIG, A., GLASSER, B., and LLOYD, M. Encouraging outpatients to make the most of their first hospital appointment: To what extent can a written prompt help patients get the information they want? Patient Education and Counseling 38: 69-79. 1999.

44. FONN, S. and SAN TINT, S. Transforming reproductive health services in South Africa: Women’s health advocates and government in partnership. In: Haberland, N. and Measham, D., eds. Responding to Cairo: Case Studies of Changing Practice in Reproductive Health and Family Planning. New York, Population Council, 2002. p. 74-96.

45. GARCIA-MORENO, C. Dilemmas and opportunities for an appropriate health-service response to violence against women. The Lancet 359(9316): 1509-1514. Apr. 2002.

46. GUEDES, A.C., STEVENS, L., HELZNER, J.F., and MEDINA, S. Addressing gender violence in a reproductive and sexual health program in Venezuela. In: Haberland, N. and Measham, D., eds. Responding to Cairo: Case Studies of Changing Practices in Reproductive Health and Family Planning. New York, Population Council, 2002. p. 257-273.

47. HACKNEY, H.L. The evolution of empathy. The Personnel and Guidance Journal 57: 35-38. 1978.

*48. HALL, J.A. and DORNAN, M.C. What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature. Social Science & Medicine 27(9): 935-939. 1988.

49. HEEREY, M., KIM, Y.M., KOLS, A., and BASUKI, E. STARH formative research report: Identifying enabling factors for quality client-provider communication. Baltimore, Johns Hopkins Bloomberg School of Public Health, Center for Communication Programs, 2002. 19 p.

50. HEEREY, M., MERRITT, A.P., and KOLS, A.J. Improving the quality of care: Quality improvement projects from the Johns Hopkins Bloomberg School of Public Health Center for Communication Programs. Baltimore, Feb. 2003. (Center Publication No. 101) 21 p.

51. HEISE, L., ELLSBERG, M., and GOTTEMOELLER, M. Ending violence against women. Population Reports, Series L, No. 11, Baltimore, Johns Hopkins School of Public Health, Population Information Program, Sep. 1999. 43 p.

*52. HODGINS, S.R. Contraceptive discontinuation and the client’s experience of method use and services. Chapel Hill, North Carolina, INTRAH, Oct. 1999. (PRIME Technical Report 17) 80 p. (Available: www.prime2.org/prime2/pdf/TR17.pdf, Accessed Feb. 16, 2003)

53. HODGINS, S.R. Contraceptive discontinuation in Togo and women’s experience with method use and services. Dissertation, Department of Health Behavior and Health Education, University of North Carolina at Chapel Hill School of Public Health, Chapel Hill, North Carolina, 2000. 233 p.

54. HUEZO, C. and MALHOTRA, U. Choice and use-continuation of methods of contraception: A multicentre study. London, International Planned Parenthood Federation, 1993. 176 p.

55. HUNTINGTON, D., LETTENMAIER, C., and OBENG-QUAIDOO, I. User’s perspective of counseling training in Ghana: The “mystery client” trial. Studies in Family Planning 21(3): 171-177. May/Jun. 1990.

56. HUNTINGTON, D. and SCHULER, S. The simulated client method: Evaluating client-provider interactions in family planning clinics. Studies in Family Planning 24(3): 187-193. 1993.

57. INSTITUTO MEXICANO DEL SEGURO SOCIAL (THE MEXICAN SOCIAL SECURITY INSTITUTE) and ENGENDERHEALTH. Informed consent for sterilization. Geneva, World Health Organization, 2000. (part 2) 18 p. (unpublished)

58. INTERNATIONAL PLANNED PARENTHOOD FEDERATION. The rights of the client. [poster]. London, IPPF, 1992.

*59. INTRAHEALTH INTERNATIONAL. Performance improvement: Stages, steps and tools. IntrahHealth International, 2002.

60. IPPF INTERNATIONAL MEDICAL ADVISORY PANEL (IMAP). IMAP Statement on gender based violence. IPPF Medical Bulletin 34(3): 1-2. IPPF. 2000. (Available: http:// www.ippf.org/medical/bulletin/pdf/e0004.pdf, Accessed Oct. 12, 2003)

*61. IVEY, A.E. and IVEY, M.B. Intentional interviewing and counseling: Facilitating client development in a multicultural society. 4th ed. Pacific Grove, California, Brooks/Cole Publishing Company, 1999. 416 p.

62. JENKINS, C. Female sex worker HIV prevention projects: Lessons learnt from Papua New Guinea, India and Bangladesh. Geneva, Switzerland, Joint United Nations Programme on HIV/AIDS (UNAIDS), 2002. (UNAIDS Best Practice Collection) 130 p. (Available: http://www.unaids.org/publications/ documents/care/general/JC-FemSexWork-E.html, Accessed Oct. 24, 2003)

*63. JENNINGS, V., MURPHY, E., STEELE, C., EISEMAN, E., HUBER, S.C., LION-COLEMAN, A., RUDY, S., and WILSON, A. Analyzing the organizational context for positive client-provider interaction: A leadership challenge for reproductive health. Washington, D.C., MAQ Initiative, 2000. (MAQ Papers No.1) 17 p. (Available: http://www.maqweb.org/maqdoc/ index.htm, Accessed Jan. 8, 2004)

64. JOHNS HOPKINS CENTER FOR COMMUNICATION PROGRAMS. PROQUALI improves health services in Brazil. Baltimore, Johns Hopkins School of Public Health, Center for Communication Programs, Aug. 2000. (Communication Impact! No. 10) 2 p. (Available: http://www.jhuccp.org/pubs/ ci/10/10.pdf, Accessed Oct. 23, 2003)

65. JOHNS HOPKINS CENTER FOR COMMUNICATION PROGRAMS. Community participation is key to supporting quality in Gold Circle clinics. Baltimore, Johns Hopkins School of Public Health, Center for Communication Programs, Mar. 2001. (Communication Impact! No. 11) 2 p. (Available: http:// www.jhuccp.org/pubs/ci/11/11.pdf, Accessed Oct. 23, 2003>)

66. KAUFMAN, A. Enhanced monitoring of mobile outreach sterilization services: Client perspectives report (Phase II). Kathmandu, Nepal, EngenderHealth, 2001. (unpublished)

67. KIM, Y.M., CHURCH, K., HENDRIATI, A., SARASWATI, I., ROSDIANA, D., SATRIL, H.B., and ATI, A.W. Report on the field test of the WHO Decision-Making Tool (DMT) for Family Planning Clients and Providers in Indonesia. [draft]. Baltimore, Johns Hopkins Bloomberg School of Public Health, Center for Communication Programs, May, 2003. 8 p.

68. KIM, Y.M., FIGUEROA, M.E., MARTIN, A., SILVA, R., ACOSTA, S.F., HURTADO, M., RICHARDSON, P., and KOLS, A. Impact of supervision and self-assessment on doctor-patient communication in rural Mexico. International Journal for Quality in Health Care 14(5): 359-367. Dec. 2002.

69. KIM, Y.M., HEEREY, M., KOLS, A.J., PUTJUK, F., SOERIAWIDJAJA, K., BACHTIAR, N., ROSDIANA, D., LEWIS, G., and BASUKI, E. Improving client communication in health care consultations through community interventions in Indonesia. Presented at the 20th International Conference on Quality in Health Care, Dallas, Texas, Nov. 2-Nov. 5, 2003.

70. KIM, Y.M., KOLS, A., BONNIN, C., RICHARDSON, P., and ROTER, D.L. Client communication behaviors with health care providers in Indonesia. Patient Education and Counseling 45(1): 59-68. Oct. 2001.

*71. KIM, Y.M., KOLS, A., and MUCHEKE, S. Informed choice and decision-making in family planning counseling in Kenya. International Family Planning Perspectives 24(1): 4-11, 42. Mar. 1998. (Available: http://www.agi-usa.org/pubs/journals/ 2400498.pdf, Accessed Jan. 8, 2004)

72. KIM, Y.M., KOLS, A., PUTJUK, F., HEEREY, M., RINEHART, W., ELWYN, G., and EDWARDS, A. Participation by clients and nurse midwives in family planning decision making in Indonesia: Inductive analysis based on qualitative and quantitative methods. Patient Education and Counseling 50(3): 295-302. 2003.

73. KIM, Y.M., KOLS, A., THUO, M., MUCHEKE, S., and ODALLO, D. Client-provider communication in family planning: Assessing audiotaped consultations from Kenya. Baltimore, Johns Hopkins School of Public Health Center for Communication Programs, Jan. 1998. (Working Paper No. 5) 63 p. (Available: http://www.jhuccp.org/pubs/working_papers/wp5/, Accessed Feb. 15, 2003)

*74. KIM, Y.M., MARANGWANDA, C., and KOLS, A. Quality of counseling of young clients in Zimbabwe. East African Medical Journal 74(8): 514-518. Aug. 1997.

75. KIM, Y.M. and MARTIN, T. Report on field testing of the WHO Decision-Making Tool (DMT) for Family Planning Clients and Providers in Mexico. [draft]. Presented at the Conference on Decision Making for Health Care, Swansea, U.K., Sept. 2003. 11 p.

76. KIM, Y.M., ODALLO, D., THUO, M., and KOLS, A. Client participation and provider communication in family planning counseling: transcript analysis in Kenya. Health Communication 11(1): 1-19. 1999.

*77. KIM, Y.M., PUTJUK, F., BASUKI, E., and KOLS, A. Self-assessment and peer review: Improving Indonesian service providers’ communication with clients. International Family Planning Perspectives 26(1): 4-12. Mar. 2000. (Available: http://www.agi-usa.org/pubs/journals/2600400.pdf, Accessed Jan. 8, 2004)

*78. KIM, Y.M., PUTJUK, F., BASUKI, E., and KOLS, A. Increasing patient participation in reproductive health consultations: An evaluation of “Smart Patient” coaching in Indonesia. Patient Education and Counseling 50(2): 111-226. 2003.

79. KIM, Y.M., PUTJUK, F., BASUKI, E., and LEWIS, G. “Smart Patient” coaching in Indonesia: A strategy to improve client and provider communication. Presented at the SARC 2001 Meeting, Bali, Indonesia, Feb. 2001. Johns Hopkins School of Public Health Center for Communication Programs. 28 p.

*80. KIM, Y.M., TAVROW, P., MALIANGA, L., SIMBA, S., PHIRI, A., and GUMBO, P. The quality of supervisor-provider interactions in Zimbabwe. Bethesda, Maryland, Quality Assurance Project, 2000. (Operations Research Results No. 1) 22 p.

81. KINCADE, E.A. The social cognitive model of counselor training: A practitioner and supervisor response. The Counseling Psychologist 26(22): 307-316. March 1998.

82. KITZMAN, H., OLDS, D.L., SIDORA, K., HENDERSON, C.R., HANKS, C., COLE, R., LUCKEY, D.W., BONDY, J., COLE, K., and GLAZNER, J. Enduring effects of nurse home visitation on maternal life course: A 3-year follow-up of a randomized trial. The Journal of the American Medical Association 283(15): 1983-1989. 2000.

83. KNEBEL, E., LUNDAHL, S., RAJ, A.E., ABDALLAH, H., ASHTON, J., and WILSON, N. The use of manual job aids by health care providers: What do we know? Bethesda, Maryland, Quality Assurance Project, 2000. (Operations Research Issue Paper) 24 p.

84. KOGI-MAKAU, W., TIBAIJUKA, G.M., MTAWALI, G., and MAPUNDA, R. The Tanzania FP training program. Chapel Hill, North Carolina, INTRAH, PRIME II Project, 2001. (PRIME Technical Report #25) 47 p.

85. KUMAR, J. and MURPHY, E.M. The basics of client-provider interaction: What research tells us. Presented at the White Ribbon Alliance for Safe Motherhood, New Delhi, Oct. 3-Oct.6, 2002.

86. LACOSTE, M. [Tracking nurses and midwives in Malawi using an electronic database] Personal communication, July 2, 2002.

*87. LANDE, R.E. Performance improvement. Population Reports, Series J, No. 52. Baltimore, Johns Hopkins School of Public Health, Population Information Program, Spring 2002. 27 p.

88. LANDRY, R., AMARA, N., and LAAMARY, M. Utilization of social science research knowledge in Canada. Reseach Policy 30: 333-349. 2001.

*89. LARSON, L.M. The social cognitive model of counselor training. The Counseling Psychologist 26: 219-273. 1998.

90. LAZCANO PONCE, E.C., SLOAN, N.L., WINIKOFF, B., LANGER, A., COGGINS, C., HEIMBURGER, A., CONDE-GLEZ, C.J., and SALMERON, J. The power of information and contraceptive choice in a family planning setting in Mexico. Sexually Transmitted Infections 76(4): 277-281. Aug. 2000. (Available: www.sextransinf.com)

91. LEI, Z.W., WU, S.C., GARCEAU, R.J., S JIANG, S., YANG, Q.Z., WANG, W.L., and VANDER MEULEN, T.C. Effect of pretreatment counseling on discontinuation rates in Chinese women given depo-medroxyprogesterone acetate for contraception. Contraception 53(6): 357-361. Jun. 1996.

92. LEÓN, F., QUIROZ, G., and BRAZZODURO, A. The reliability of simulated clients’ quality of care ratings. Studies in Family Planning 25(3): 184-190. May/Jun. 1994.

93. LEÓN, F., RÍOS, A., ZUMARÀN, A., DE LA CRUZ, M., BRAMBILA, C., and BRATT, J.H. Enhancing quality for clients: The balanced counseling strategy. Washington, D.C., Population Council, 2003. (FRONTIERS Program Brief No. 3) 11 p.

94. LEÓN, F.R. Hypothesis concerning provider compliance. Posted to A Forum About Performance Improvement of Healthcare Workers e-mail listserv Dec. 31, 2002. (Available: http://community.jhpiego.jhu.edu/scripts/wa.exe?A2=ind0212&L=pi-l&F=P&S=&P=3135, Accessed Feb. 23, 2003)

95. LEÓN, F.R., BRAMBILA, C., and DE LA CRUZ, M. Upgrading the job-aids assisted balanced counseling strategy for use by non-professional providers: Guatemalan results and lessons learned. Washington, D.C., Population Council, Frontiers in Reproductive Health, 2002. (Peru PCI-QoC Project Bulletin No. 20) 5 p.

96. LEÓN, F.R., MONGE, R., ZUMARÀN, A., GARCÌA, I., and RÌOS, A. Length of counseling sessions and the amount of relevant information exchanged: A study in Peruvian clinics. International Family Planning Perspectives 27(1): 28-33, 46. Mar. 2001. (Available: http://www.agi-usa.org/pubs/journals/2702801.html, Accessed Sep. 5, 2003)

*97. LONG, P.J. and KIPLINGER, N.E. Making it happen: Using distance learning to improve reproductive health provider performance. Chapel Hill, North Carolina, INTRAH, 1999. 54 p. (Available: http://www.intrah.org/multimedia/DL_high_res.pdf, Accessed Sep. 5, 2003)

98. LUOMA, M., JASKIEWICZ, W., MCCAFFERY, J., and CATOTTI, D.N. Dominican Republic performance improvement project evaluation. Chapel Hill, North Carolina, INTRAH, Jan. 2000. (Technical Report No. 19) 124 p. (Available: http://www.intrah.org/Techreports/TR19.pdf, Accessed Mar. 30, 2001)

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100. MADDEN, J.M., QUICK, J.D., ROSS-DEGNAN, D., and KAFLE, K.K. Undercover careseekers: Simulated clients in the study of health provider behavior in developing countries. Social Science & Medicine 45(10): 1465-1482. 1997.

101. MARQUEZ, L. and KEAN, L. Making supervision supportive and sustainable: New approaches to old problems. Washington D.C., MAQ Initiative, 2002. (MAQ Paper No. 4) 28 p. (Available: http://www.maqweb.org/maqdoc/MAQno4final.pdf, Accessed Mar. 3, 2003)

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103. MEASURE EVALUATION. Review of the results of the multi-country field test of quality of care indicators in clinic-based family planning programs. Minutes from meeting held April 23, 1999 in Arlington, Virginia. Chapel Hill, North Carolina, MEASURE Evaluation, Carolina Population Center, University of North Carolina at Chapel Hill, Jul. 1999. 36 p. (Available: http://www.cpc.unc.edu/measure/publications/ workshops/qoc799.html, Accessed Mar. 21, 2001)

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106. MILLER, R., FISHER, A., MILLER, K., NDHLLOVU, L., MAGGWA, B., ASKEW, I., SANOGO, D., and TAPSOBA, P. The situation analysis approach to assessing family planning and reproductive health services: A handbook. New York, Population Council, 1997. 195 p.

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